Technical Support Case Online Submission Form

If you are a licensed MetaCenter customer, using this form will work just as quickly as calling our support line. If you are not a licensed customer, we will refer the issue to your Sales Consultant for appropriate action and resolution.

Please complete all sections of this form. Incomplete forms may result in a delayed response. Be as descriptive as possible. A technical support professional will examine your case and follow up as soon as possible.

Name
Company
Email Address
Phone Number
Product
Operating System
Application Server
Web Browser
Database
Short Description of Issue or Error

Long Description:

Please answer the following questions:

(A) What date and time did you encounter the issue?

(B) What were you doing when the issue occurred?

(C) Can you reproduce the issue?

(D) Can you reproduce the issue after restarted the web server process?

(E) Please send a screenshot of the entire screen with the error in a compressed file to support@dag.com

(F) Please send in a compressed file, all of the log files from the web server to support@dag.com

**If the files exceed 10 MB compressed, please use your FTP account.

Please limit entry to 3000 characters in length.
 
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