|
|
 |
|
|
|
Product Support Programs
& Services
|
|
NEED TO CONTACT TECH SUPPORT
NOW? Call us at +1 (415) 947-0400 ext 526,
LOG A CASE ONLINE
Data Advantage Group, Inc., provides a full
range of technical support services to meet the needs of any
type or size of organization or implementation of MetaCenter.
Annual Maintenance Contracts
Licensed customers will most likely have contractual agreements
for varying levels of support on a continuous, as-needed basis.
This includes a full range of services such as phone and email
and in some cases onsite assistance and trainging during the
development of a MetaCenter implementation. Please contact
your Data Advantage Group Sales Consultant for more information
on this program or to inquire about the details of your current
license agreement.
Training (Implementation & Deployment)
Data Advantage Group can provide comprehensive training
for your staff in charge of building and deploying MetaCenter
in your information system including ActiveLinx integrations
with third-party applications. Training can be conducted on
or off site depending on your specific needs.
Training (End Users, On/Off Site)
In order for your organization to maximize the full benefits
of MetaCenter, Data Advantage Group can provide professional
product education (including the ActiveLinx integrations of
third-party applications). Our staff will train your end-users
on the features, flexibility and power of MetaCenter as it
specifically pertains to your organization's implementation.
Deployment/Implementation Assistance
In addition to your license contract, Data Advantage Group can
provide professional consulting services custom-tailored to
your organization's deployment of MetaCenter and its integration
with other applications. For more information on our consulting
services visit our services
section on our site.
Phone Support
Technical support over the telephone is available for licensed
customers 9am and 5pm PST, Monday - Friday, or outside these hours by appoinent.
In addition, our evaluation customers may also recieve
limited phone support services. Evaluation customers should
contact their Sales Consultant to see if they are eligable.
Email Support
Technical support over email
is also available for our licensed customers. In addition, our
evaluation customers may also recieve limited email support
services. Evaluation customers should contact their Sales Consultant
to see if they are eligable.
Online Case Logging
If you have a technical support question or product inquiry,
you can log it online. This
feature is useful after hours or when the issue is not high-priority.
Once recieved, a Support Consultant will follow up with your
inquiry. This is just as effective as emailing your case directly
to support. Non-licensed customers may have their inquiry redirected
to their Data Advantage Group Sales Consultant.
Evaluation / POC Support
Customers evaluating MetaCenter may recive technical support
both on and off site via phone and email. To obtain more information
on our POC and Evaluation programs contact
us.
Product Inquiry / Enhancement Support
Our general phone lines and email inboxes are always open to
discuss product features and enhancements. Simply call our sales
deparent, email us at info@dag.com,
or log an enhancement online.
Documentation (Printed, Electronic)
Both evaluation and licensed customers may obtain both printed
and electronic copies of MetaCenter documentation which includes
items such as user manuals and installation guides.
| |
|
|
|
|
